Booking terms & privacy

Booking

• Online bookings need at least 48 hours’ notice. If you’re a regular and need something sooner, message me on Instagram and I’ll see what I can do.
• Your confirmation email, with your booking reference, should arrive within a few minutes. If it doesn’t, have a look in your spam folder and then let me know. Your booking is still safe either way.
• If I’m coming to you, I travel to addresses in YO1, YO10, YO23, YO24, YO26, YO30, YO31 and YO32. If you’re somewhere else, just ask me first. It’s often fine.

Changing or cancelling

• Nothing is charged when you book. There’s no deposit, and I don’t keep your card details.
• You can cancel online, using the link in your confirmation email, up to 48 hours before your appointment. To move an appointment, or if it’s less than 48 hours away, message me.
• Late cancellations and missed appointments happen, and once is fine. If it keeps happening, I may not be able to take future bookings from you.
• If I ever have to cancel, I’ll let you know as soon as I can and offer you another slot first.

Paying

• You pay on the day, by card, bank transfer or cash. The total at the end of booking is what you pay. If you switch to a design that costs more, I’ll tell you the new price before I start.

If something’s not right

• If you’re not happy with your nails, message me on Instagram within 48 hours with a few clear photos taken in daylight.
• I’ll put it right for free as soon as I can. If that isn’t possible, we’ll agree a fair reduction or refund. None of this affects your rights under the Consumer Rights Act 2015.
• Normal wear, like a chip three weeks in, a nail caught on something or a grown-out set, isn’t a fault. Do message me anyway, though, and I’ll tell you honestly.

On the day

• If I’m coming to you, all I need is a table, a chair each, a plug socket nearby and good light. If you’re coming to me, we’ll sort out the details privately beforehand.
• I’ll ask about allergies on the day, such as acrylates, gel, acetone or a set you’ve reacted to before, so please mention anything then. Please leave health and medical details out of the booking form’s notes box.
• Please don’t book while you or anyone at home is unwell.
• If your nails or the skin around them need a doctor’s attention (an infection, an injury or something that looks fungal), I won’t be able to work on them. There’s nothing to pay, and you’re very welcome back once it’s cleared up.
• I’ll end an appointment if I’m threatened, harassed or made to feel unsafe.

Your details

PCJ Nails is just me, so I’m the only person who sees your details.

• When you book, I ask for your name, email and phone number, plus your address if I’m coming to you. If you’re coming to me, I don’t need your address or postcode. The notes box is for things like parking or a buzzer code.
• I use your details to get to you at the right time, send your confirmation, reach you if anything changes and look after your nails safely. I never sell your details, and I don’t send marketing emails.
• Your details are kept in the booking system behind this site. The companies that host it, run its database and send its emails store them for me and don’t use them for anything else.
• Your name, email, phone number and address are deleted automatically 365 days after a completed appointment, or 180 days after a cancelled one. After that I keep only the date, the service and the price, with nothing that identifies you, for seven years for my accounts. If you’d like your contact details and notes deleted sooner, just ask.
• If you add a photo to your booking using the link in your confirmation email, it’s stored privately, only I can see it, and it’s deleted automatically 14 days after your appointment.
• You can ask to see what I hold about you, have it corrected or have it deleted. Just message me. If you’re not happy with how I’ve handled your details, you also have the right to raise it with the UK’s data protection regulator.
• The site doesn’t use tracking cookies or anything else that follows you around the web.

Getting hold of me

Instagram is quickest: @pinkcollarjimmy. You can also reply to your confirmation email, and your reply comes straight to me.